GN Hearing
User research
Information Architecture
01. Challenge
Audiology software needs to balance deep expert control with speed, clarity, and flexibility across very different clinical practices. Over time, the product grows in complexity, making it harder for clinicians to navigate workflows, reason about system states, and adapt the software to their way of working—without increasing cognitive load during patient consultations.
I work closely with user researchers and audiologists to understand real clinical workflows. This includes interviews, observation of fitting sessions, and continuous feedback from domain experts. A recurring insight is that many usability issues are not caused by missing functionality, but by information appearing at the wrong time or being structured around system logic rather than clinical intent.
03. Ideation
Based on these insights, I explore ways to restructure workflows and information architecture to better reflect how audiologists think and work. Ideation focuses on simplifying mental models, reducing unnecessary decision points, and identifying opportunities for progressive disclosure—while preserving the level of control expert users expect.
I translate concepts into wireframes and interactive prototypes, working within technical and regulatory constraints. Key areas of focus include navigation structure, connection flows, and parameter adjustment screens. In parallel, I contribute to the design system, refining interaction patterns and principles to ensure consistency across the product.
05. Testing & Results
Designs are continuously validated through moderated usability testing and internal reviews with clinicians and cross-functional stakeholders. Feedback informs iterative improvements, particularly around terminology, hierarchy, and interaction timing. Testing indicates improved task confidence and smoother clinical workflows.
06. Impact
The work is ongoing. I continue to refine solutions based on new insights, evolving technical constraints, and feedback from both users and internal teams. Iteration often involves small but impactful adjustments that reduce friction without compromising expert control.
The redesigns contribute to a clearer, more flexible structural foundation for the product. They help reduce cognitive load in key workflows, support a wide range of audiology practices, and establish shared UX principles that guide future development.